Poor Service, Poor Systems

You are really starting to annoy me now. You have been giving me poor service for a long time now and i am getting tired of using old mutual for all my policies. I have my life insurance with you guys, my parents funeral cover, i took a loan with you guys. But your service is starting to disgust me. I advice Old Mutual Branch Southdale to change my debit order from 15th to 25th since i have change my job. I have submitted all the documents for this change to be implemented and i did receive the sms to confirm this. Now since yesterday the finance department has been calling me non stop, i did explain that it should be reflecting on the system that i have change the debit order date. How can i explain one thing to two people in a day? Come on guys