Poor Service - Poor Superfund performance.

Firstly, one does not get service when having to phone in. Secondly, I phoned weeks ago about my withdrawal. I was ensured that everything was in order and that the full amount payable will be paid out. Today my withdrawal was partially paid out, when I called in the stated that the rest of the amount payable was never initiated due to an internal transfer error. When I asked what the timelines would be I was simply told to follow up at the end of next week. After going through the effort of making sure that everything was in order it appears that the lady I spoke to some time ago didnt check properly... How long will this now take to get the rest of the funds payable? After the poor performance of my fund in the last year now I have to struggle to get the monies back?? According to my calculations my fund actually decreased in value and then the Steinhoff debacle gets the blame? I do not want to invest with Old Mutual ever again.