Poor service policies just cancelled with nk reason

Good day a have a consolidation and policies with Old Mutual on the consolidation they debit of plus or minus R2200.00 or so plus policies 2 funeral and a life cover which was plus or minus R950.00. They were debiting both on the 29 of the month , company changed i gave them my new contract at Ghandi Square to start debuting month end and the consolidation goes off on the 29 then the orther policies i have month end. So since they have started to do that my policies bounced on April they sent an email from their customer service's i did respond that they should debit month end of May what the did they debited on the 2 June 2020 it bounced. I went there spoke with Eunice whole she sent an email to the head office, she promised that for the funeral policies it will go off end of June came end of June nothing I went she showed me on her email that my policies were cancelled email from Lyn Govender and i went back to a branch to complain i cant get help. What is happening here its no on guys why my policies cancelled you won't get anything for the consolidation or i will reverse it all as no one is coming back to me with the answer.I said see me Monday since you went all over i am no longer willing to help you i have been with old mutial for many years it seems you did not trust what i said to you so now you are on your own. This is the massage i got from Eunice i qoute 'I TOLD YOU SEE ME MONDAY AND YOU DID NOT LISTEN FIND SOMEONE ELSE TO HELP YOU PLEASE THIS IS VERY FRUSTRATING TO REPEAT MY SELF TO AN ADULT A MILLION TIMES THE SAME THING I AM DONE' and here is the other one ' Took late sorry continue with who ever you spoke too ' if those policies are not fixed or no one is calling me regarding them you will see trust me you will see..