Poor service, passing the buck, takng 2 lng to res

I have never seen such poor service in my life. 6 departments need to investigate 1 query and each department giving us different time lines for investigations. we are tired of waiting. now I am told I have to wait for another 6 weeks for another department to do their investigations, old mutual please tell us if you are going to pay what is due or not so we can take this to the next level. this query has been going on for almost 2 months.I am not gona repeat the story again, please do not send this query to Carol because she is not able to resolve it. please send it to a manager who can resolve this asap , refer to makhetth (--OCM***--) for more details