POOR SERVICE OLD MUTUAL GROUP CONVERSION

Complaint Title: Urgent Complaint Regarding Group Fund Conversion Option – Old Mutual I retired at the end of February 2025 and have been a loyal member of the Old Mutual Group Fund benefit scheme for over 10 years. Before my retirement, I began enquiring about the conversion option to continue my life insurance cover, as I was informed I had a three-month window post-retirement to make this conversion. Despite initiating contact while I was still in service, I have been met with poor service, unresponsiveness, and a complete lack of assistance. I have communicated with a consultant, sent numerous emails, made countless phone calls, and have been sent from pillar to post with no resolution. Three months have now almost passed, and I am extremely disappointed and frustrated. I am on the verge of losing the conversion option simply because of Old Mutual’s lack of proper guidance and support. This is unacceptable, especially from an institution that claims to care for its clients' long-term financial wellbeing. I urgently request immediate intervention to assist with finalizing the conversion and to prevent further loss caused by this delay.