Poor service Old Mutual Florida and West Gate. No place to run to.

Florida and West Gate Old Mutual Group Scheme poor service. I have been visitng this two branches since April 2020 becuase i have been receiving sms to say my i was in areas. Irrespective of proof of statements and proof of my payments which i presented to both branches i continued to receive the smses. Around end of May someone by name of Ndou uploaded statements even then i received another sms stating the same. I went to westgate again in June then on 6 July 2020 i received an sms saying all is sorted. On the 26 August 2020, i received another sms saying i am owing. I went to Florida branch, Ndou refused to assist Nompumelelo attended to my quiry but she had an attitude but she called Old Mutal they said i owe August 2018 but she was not sure wether they said September or August. Then i went to get statements from the bank for August and September 2020. She was still having attitude. After she uploaded the statement as per report but i never got a reference number. I went back to the branch and she confirmed that my statement were not loaded. I then insisted to be served by Ndou. I was made to wait for two and half hours before i could be assisted. Old Mutual employees must be checked they do not deliver quality work and i think a lot of clients. I am emotionally agreived