POOR SERVICE OLD MUTUAL

On the 10.08.2023 I called the call center to cancel all my policie, I spoke to one of their consultants and he told me that he has cancelled all policies however since August till now I have been debited R180. I went to old mutual branches to get this sorted and I was told that they do not see any policy that is still active.

On the 26 of March 2024 I went to one of their Branches again in Smith Street Durban and asked to speak to Supervisor who was so helpful and advised his consultant to escalate this matter and I was told that the policy will be cancelled. After receiving a confirmation that the policy has been now cancelled I have been calling requesting Old mutual to reimburse me all these debit orders that have been running since August 2023 till to date and I was told to send a bank statement for them to process the refund ref OMPC***2 of which I did but still nothing has been done and no communication. I have been calling getying different stories. I'm disappointed about OLD MUTUAL.