RR
Refilwe R
1 reviews | Active since Oct 2020
11 Nov 2020, 13:34
Poor service Old Mutual
I submitted a request to cancel an educational policy in mid October and i was told that this process would take two weeks but today is the 11th of November (one month later) and I’m still waiting for my account to be credited with the funds. The consultant who assisted me telephonically was of no help because she caused the entire delay. She eventually told me that she was working from home and could not print and amend my documents and then sent me to a branch. I have emailed her on numerous occasions to tell her how urgent the matter is but still no luck. Please assist urgently
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Replies (2)RR
Refilwe R's updateReviewer Update
12 Nov 2020, 19:51My query was still not resolved. I got an email from a lady by the name COLEEN AANHUIZENClient Relationship Manager I OML Customer Complaints
Mutualpark, Pinelands
I explained to her that the timeframe has already lapsed and she then ignored my response after I mentioned that I need the funds urgently. 7-14 days has already passed!!!
Mutualpark, Pinelands
I explained to her that the timeframe has already lapsed and she then ignored my response after I mentioned that I need the funds urgently. 7-14 days has already passed!!!
RR
Refilwe R's update12 Nov 2020, 19:51
Reviewer Update
My query was still not resolved. I got an email from a lady by the name COLEEN AANHUIZENClient Relationship Manager I OML Customer Complaints
Mutualpark, Pinelands
I explained to her that the timeframe has already lapsed and she then ignored my response after I mentioned that I need the funds urgently. 7-14 days has already passed!!!
Mutualpark, Pinelands
I explained to her that the timeframe has already lapsed and she then ignored my response after I mentioned that I need the funds urgently. 7-14 days has already passed!!!
RR
Refilwe R's updateReviewer Update
12 Nov 2020, 21:03Hi Coleen,
This is what you should have explained when I rep**** to your email instead you remained silent until I updated my complaint. No one even bothered to call me. Old Mutual is very ***********, there are many other financial service providers that I will be investing my money in moving forward. I have already been to the branch and I was told to wait 7-14 working days and that time has passed. Before going into the branch I submitted a request telephonically but once again didn’t get any joy. I’m not happy at all.
This is what you should have explained when I rep**** to your email instead you remained silent until I updated my complaint. No one even bothered to call me. Old Mutual is very ***********, there are many other financial service providers that I will be investing my money in moving forward. I have already been to the branch and I was told to wait 7-14 working days and that time has passed. Before going into the branch I submitted a request telephonically but once again didn’t get any joy. I’m not happy at all.
RR
Refilwe R's update12 Nov 2020, 21:03
Reviewer Update
Hi Coleen,
This is what you should have explained when I rep**** to your email instead you remained silent until I updated my complaint. No one even bothered to call me. Old Mutual is very ***********, there are many other financial service providers that I will be investing my money in moving forward. I have already been to the branch and I was told to wait 7-14 working days and that time has passed. Before going into the branch I submitted a request telephonically but once again didn’t get any joy. I’m not happy at all.
This is what you should have explained when I rep**** to your email instead you remained silent until I updated my complaint. No one even bothered to call me. Old Mutual is very ***********, there are many other financial service providers that I will be investing my money in moving forward. I have already been to the branch and I was told to wait 7-14 working days and that time has passed. Before going into the branch I submitted a request telephonically but once again didn’t get any joy. I’m not happy at all.