Poor service Old mutual

I am very upset and disgusted by the service old mutual is giving me. I have submitted my claim for my late brother in June they keep on sending me the same message and they still deducting the premiums..I am very very unhappy with their service I mean we have buried already how the hell did they expect me to get the money and now they giving me troubles with refunding the premiums that I have paid. I just want my money back that's all I am asking for!!!!!!