PS
Peter S
1 reviews | Active since Jul 2019
16 Jul 2019, 14:52
Poor Service - Old Mutual
Old Mutual paid out an Investment into the wrong account - even though they called for a stamped Bank Statement with account details. This Incident was first logged on 13th July. Below is the return message from Old Mutual:- _____________________________________________ From: Captiva Archive [mailto:***] Sent: Tuesday, 16 July 2019 11:25 To: Peter Strehler Subject: Not read: Policy *** K Strehler Importance: High
Your message was deleted without being read on 16 July 2019 09:25:25 UTC.
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Old Mutual's replyOfficial
18 Jul 2019, 12:17Thank you for following up.
I refer to our confirmation provided on 16 July 2019, which confirms that the replacement payment was finalised.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
I refer to our confirmation provided on 16 July 2019, which confirms that the replacement payment was finalised.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply18 Jul 2019, 12:17
Official
Thank you for following up.
I refer to our confirmation provided on 16 July 2019, which confirms that the replacement payment was finalised.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
I refer to our confirmation provided on 16 July 2019, which confirms that the replacement payment was finalised.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management