POOR SERVICE OLD MUTUAL

I submitted a claim on my policy at the Customer Relations office in George. I followed up on the process of my claim and went back to the ofiices. They could not assist me and I had to call their Head Office call centre. The answer they gave me was that I must follow up in five days time again. I also sent an email to their Customer Service division it took five days for them to respond. I was told that the payment was queued for authorasation. I again send a mail to ask when the funds will be available and there was no response. I think they just give you an answer and nothing is being done about the claim just to satisfy the client. They do not reply to emails and give proof that claim is being authorised. They cannot work on your ID number or policy number must be a referance number generated by them. This is very poor service.