AJ
Abdul J
1 reviews | Active since May 2024
10 Feb 2025, 15:42
Poor service no empathy
So I call old mutual life call was at 15:20 today and this over confident consultant tells me that because it's an inbound call center she was unable to call the policy beneficiaries.We understand popia but I have been assisting my in-laws and to date this lady has been nothing but rude ...telling me about sms where she was not listening from the onset ....now if this is how people are treated in the life space then I will surely wanna be Insured at old mutual.
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
10 Feb 2025, 15:53Good day Abdul,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply10 Feb 2025, 15:53
Official
Good day Abdul,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
AJ
Abdul J's updateReviewer Update
10 Feb 2025, 15:57Thank you... being in the life space the consultant should learn empathy when speaking to clients and saying that they can't assist with a policy number and only a claim number is a bunch of hog wash.
Thank you
Thank you
AJ
Abdul J's update10 Feb 2025, 15:57
Reviewer Update
Thank you... being in the life space the consultant should learn empathy when speaking to clients and saying that they can't assist with a policy number and only a claim number is a bunch of hog wash.
Thank you
Thank you
Old Mutual's replyOfficial
10 Feb 2025, 16:09We are looking into the matter and will ensure your feedback is addressed to improve our service. Which contact nr did you dial ?
Best regards,
Old Mutual's reply10 Feb 2025, 16:09
Official
We are looking into the matter and will ensure your feedback is addressed to improve our service. Which contact nr did you dial ?
Best regards,
AJ
Abdul J's updateReviewer Update
10 Feb 2025, 16:12***is the number I dialed ...couldn't get consultant details she was too talkative no telephony skills ...
AJ
Abdul J's update10 Feb 2025, 16:12
Reviewer Update
***is the number I dialed ...couldn't get consultant details she was too talkative no telephony skills ...
Old Mutual's replyOfficial
10 Feb 2025, 16:26Good day Abdul,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply10 Feb 2025, 16:26
Official
Good day Abdul,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
11 Feb 2025, 10:50 Good day, Abdul Lateef,
Thank you for confirming the number you dialled. To assist us further in our investigation, could you please confirm if you called us from your mobile number, ***?This information is crucial as it helps us verify the source of the call and ensures that we address your concerns accurately and efficiently.
Thank you for confirming the number you dialled. To assist us further in our investigation, could you please confirm if you called us from your mobile number, ***?This information is crucial as it helps us verify the source of the call and ensures that we address your concerns accurately and efficiently.
Best regards,
Old Mutual's reply11 Feb 2025, 10:50
Official
Good day, Abdul Lateef,
Thank you for confirming the number you dialled. To assist us further in our investigation, could you please confirm if you called us from your mobile number, ***?This information is crucial as it helps us verify the source of the call and ensures that we address your concerns accurately and efficiently.
Thank you for confirming the number you dialled. To assist us further in our investigation, could you please confirm if you called us from your mobile number, ***?This information is crucial as it helps us verify the source of the call and ensures that we address your concerns accurately and efficiently.
Best regards,
AJ
Abdul J's updateReviewer Update
05 Jun 2025, 13:35Old mutual is useless no response still, the family of the deceased has never been updated ...oh but as per the previous manager Said Old Mutual has no responsibility to speak to the beneficiary...LOL ..this needs to be aired lIve on radio and I will ensure I get a slot ..TREVOR MANUEL Old Mutual really sucks 21 years of paying premium the deceased family gets treated like ******* ...IM SHOCKED TO SAY THE LEAST
AJ
Abdul J's update05 Jun 2025, 13:35
Reviewer Update
Old mutual is useless no response still, the family of the deceased has never been updated ...oh but as per the previous manager Said Old Mutual has no responsibility to speak to the beneficiary...LOL ..this needs to be aired lIve on radio and I will ensure I get a slot ..TREVOR MANUEL Old Mutual really sucks 21 years of paying premium the deceased family gets treated like ******* ...IM SHOCKED TO SAY THE LEAST