FP
Fikiswa P
1 reviews | Active since Feb 2016
22 Apr 2024, 15:58
Poor Service - No Answers for queastions
1. Old Mutual Self Service - I update my personal information and debit order dates and the system does not allow or make changes. - Debit orders going off on wrong dates] - sms sent to wrong cellphone numbers 2. I got email to say policy has lapsed - I recall 1 month ( October 2023) as I checked statement that the debit did not take for no apparent reason( I had sufficient funds) - Requested premium holiday in December 2023 and January 2024 - policy started debiting again in Feb 2024 to date (19 April) I have emailed my bank statement, called the Call Centre numerous times and no clear answer from Agents. Last Agent I spoke to was Nicky ( who was rude and impatient, who could not explain to me which months are outstanding to cause my policy to lapse). Please can I get assistance and it is important that I resolve this as I have had this policy for long time. Why do Agents not have a transactional list so they can see where the missed premiums, they keep saying they have various systems but still cannot provide answers
Helpful (0)
Replies (2)0
Replies (2)FP
Fikiswa P's updateReviewer Update
26 Apr 2024, 15:35Can someone call me.
I was told 1 policy lapse send information and then you guys respond and say 2 have lapsed.
- What is the amount outstanding because when I look at my secure services profile and my debit orders they do not correspond therefore I cannot see which debit is for which policy.
And no one has answered me if the premium holiday causes policies to lapse.
When this enquiry started I sent through my bank statement for a policy that debited +/- R112 and that goes off between 18-20 April each month. On the secure services, there is no policy with that amount.
So this whole thing is opening a lot of questions, please can someone assist me.
I need a breakdown:
- All my policies and how much each premium is
- When do these policies debit
- And these 2 policies that have lapsed how much do I need to pay in order for them to be current and where do I pay?
- How many months outstanding for the policy to have lapsed
- Why do contact details not update on the secure services portal or debit order dates
Or honestly I will log a call with the insurance ombudsman because you taking money and then policies "lapse" - can I have a transactional statement
I was told 1 policy lapse send information and then you guys respond and say 2 have lapsed.
- What is the amount outstanding because when I look at my secure services profile and my debit orders they do not correspond therefore I cannot see which debit is for which policy.
And no one has answered me if the premium holiday causes policies to lapse.
When this enquiry started I sent through my bank statement for a policy that debited +/- R112 and that goes off between 18-20 April each month. On the secure services, there is no policy with that amount.
So this whole thing is opening a lot of questions, please can someone assist me.
I need a breakdown:
- All my policies and how much each premium is
- When do these policies debit
- And these 2 policies that have lapsed how much do I need to pay in order for them to be current and where do I pay?
- How many months outstanding for the policy to have lapsed
- Why do contact details not update on the secure services portal or debit order dates
Or honestly I will log a call with the insurance ombudsman because you taking money and then policies "lapse" - can I have a transactional statement
FP
Fikiswa P's update26 Apr 2024, 15:35
Reviewer Update
Can someone call me.
I was told 1 policy lapse send information and then you guys respond and say 2 have lapsed.
- What is the amount outstanding because when I look at my secure services profile and my debit orders they do not correspond therefore I cannot see which debit is for which policy.
And no one has answered me if the premium holiday causes policies to lapse.
When this enquiry started I sent through my bank statement for a policy that debited +/- R112 and that goes off between 18-20 April each month. On the secure services, there is no policy with that amount.
So this whole thing is opening a lot of questions, please can someone assist me.
I need a breakdown:
- All my policies and how much each premium is
- When do these policies debit
- And these 2 policies that have lapsed how much do I need to pay in order for them to be current and where do I pay?
- How many months outstanding for the policy to have lapsed
- Why do contact details not update on the secure services portal or debit order dates
Or honestly I will log a call with the insurance ombudsman because you taking money and then policies "lapse" - can I have a transactional statement
I was told 1 policy lapse send information and then you guys respond and say 2 have lapsed.
- What is the amount outstanding because when I look at my secure services profile and my debit orders they do not correspond therefore I cannot see which debit is for which policy.
And no one has answered me if the premium holiday causes policies to lapse.
When this enquiry started I sent through my bank statement for a policy that debited +/- R112 and that goes off between 18-20 April each month. On the secure services, there is no policy with that amount.
So this whole thing is opening a lot of questions, please can someone assist me.
I need a breakdown:
- All my policies and how much each premium is
- When do these policies debit
- And these 2 policies that have lapsed how much do I need to pay in order for them to be current and where do I pay?
- How many months outstanding for the policy to have lapsed
- Why do contact details not update on the secure services portal or debit order dates
Or honestly I will log a call with the insurance ombudsman because you taking money and then policies "lapse" - can I have a transactional statement
FP
Fikiswa P's updateReviewer Update
30 Apr 2024, 15:44 Good day,
I started addressing this issue about 2 weeks ago. The lady I spoke to now at the call centre said that I have missed 7 premiums. Please can someone tell me which months I would like to resolve this as soon as possible, people covered on the policy(ies) are currently not covered.
Please advise ASAP
Can someone call me.
I was told 1 policy lapse send information and then you guys respond and say 2 have lapsed.
- What is the amount outstanding because when I look at my secure services profile and my debit orders they do not correspond therefore I cannot see which debit is for which policy.
And no one has answered me if the premium holiday causes policies to lapse.
When this enquiry started I sent through my bank statement for a policy that debited +/- R112 and that goes off between 18-20 April each month. On the secure services, there is no policy with that amount.
So this whole thing is opening a lot of questions, please can someone assist me.
I need a breakdown:
- All my policies and how much each premium is
- When do these policies debit
- And these 2 policies that have lapsed how much do I need to pay in order for them to be current and where do I pay?
- How many months outstanding for the policy to have lapsed
- Why do contact details not update on the secure services portal or debit order dates
Or honestly I will log a call with the insurance ombudsman because you taking money and then policies "lapse" - can I have a transactional statement
I started addressing this issue about 2 weeks ago. The lady I spoke to now at the call centre said that I have missed 7 premiums. Please can someone tell me which months I would like to resolve this as soon as possible, people covered on the policy(ies) are currently not covered.
Please advise ASAP
Can someone call me.
I was told 1 policy lapse send information and then you guys respond and say 2 have lapsed.
- What is the amount outstanding because when I look at my secure services profile and my debit orders they do not correspond therefore I cannot see which debit is for which policy.
And no one has answered me if the premium holiday causes policies to lapse.
When this enquiry started I sent through my bank statement for a policy that debited +/- R112 and that goes off between 18-20 April each month. On the secure services, there is no policy with that amount.
So this whole thing is opening a lot of questions, please can someone assist me.
I need a breakdown:
- All my policies and how much each premium is
- When do these policies debit
- And these 2 policies that have lapsed how much do I need to pay in order for them to be current and where do I pay?
- How many months outstanding for the policy to have lapsed
- Why do contact details not update on the secure services portal or debit order dates
Or honestly I will log a call with the insurance ombudsman because you taking money and then policies "lapse" - can I have a transactional statement
FP
Fikiswa P's update30 Apr 2024, 15:44
Reviewer Update
Good day,
I started addressing this issue about 2 weeks ago. The lady I spoke to now at the call centre said that I have missed 7 premiums. Please can someone tell me which months I would like to resolve this as soon as possible, people covered on the policy(ies) are currently not covered.
Please advise ASAP
Can someone call me.
I was told 1 policy lapse send information and then you guys respond and say 2 have lapsed.
- What is the amount outstanding because when I look at my secure services profile and my debit orders they do not correspond therefore I cannot see which debit is for which policy.
And no one has answered me if the premium holiday causes policies to lapse.
When this enquiry started I sent through my bank statement for a policy that debited +/- R112 and that goes off between 18-20 April each month. On the secure services, there is no policy with that amount.
So this whole thing is opening a lot of questions, please can someone assist me.
I need a breakdown:
- All my policies and how much each premium is
- When do these policies debit
- And these 2 policies that have lapsed how much do I need to pay in order for them to be current and where do I pay?
- How many months outstanding for the policy to have lapsed
- Why do contact details not update on the secure services portal or debit order dates
Or honestly I will log a call with the insurance ombudsman because you taking money and then policies "lapse" - can I have a transactional statement
I started addressing this issue about 2 weeks ago. The lady I spoke to now at the call centre said that I have missed 7 premiums. Please can someone tell me which months I would like to resolve this as soon as possible, people covered on the policy(ies) are currently not covered.
Please advise ASAP
Can someone call me.
I was told 1 policy lapse send information and then you guys respond and say 2 have lapsed.
- What is the amount outstanding because when I look at my secure services profile and my debit orders they do not correspond therefore I cannot see which debit is for which policy.
And no one has answered me if the premium holiday causes policies to lapse.
When this enquiry started I sent through my bank statement for a policy that debited +/- R112 and that goes off between 18-20 April each month. On the secure services, there is no policy with that amount.
So this whole thing is opening a lot of questions, please can someone assist me.
I need a breakdown:
- All my policies and how much each premium is
- When do these policies debit
- And these 2 policies that have lapsed how much do I need to pay in order for them to be current and where do I pay?
- How many months outstanding for the policy to have lapsed
- Why do contact details not update on the secure services portal or debit order dates
Or honestly I will log a call with the insurance ombudsman because you taking money and then policies "lapse" - can I have a transactional statement