POOR SERVICE MISLEADING INFORMATION

I have done a withdrawal request on my investment policy 1****782 on the 1st of December 2023 @ 14:11 with Daniel Oosthuizen. I was advised that the withdrawal would take 3-5 business days to be completed. Banking confirmation sent via email.

On the 4th of December, I contacted Old Mutual again @ 12:41 and this time was informed 7-9 business day. Spoke to Daniel again. Informed in pricing.

On the 6th of December @ 13:30, I contacted Old Mutual again and spoke to Ashraf - was placed on hold for 18minutes and call dropped.

Again on the 6th of December @ 13:57, I phoned again and spoke to Jarod - he informed me the money will be in my bank the following day.

After no payment, I contacted old mutual again on the 7th of December 2023 @ 13:02, spoke to Jarod - who now completely denied everything I was told by him the previous day "as now he can't remember speaking to me. I was then informed by him that by the end of the following week 14th of December, I will have the money.

On the 12th of December, I got email from Daniel - again requesting my bank confirmation for the processing department. I resend the documentation. I requested via email to Daniel, how long do I still have to wait. - no response.

On the 13th Daniel responded via email that "I have requested if the payment will be made ASAP".

I contacted Old Mutual spoke to Dian @ 08:07 - he informed me that the withdrawal is still in pricing stage and maybe only by next week Monday 18th of December I can expect the payout. I requested to speak to Daniel and was placed on hold for 22 minutes. I dropped the call - sent Daniel an email to ask the progress. I called back to Old Mutual again speaking to Dian - I requested to speak to Daniel and was informed Daniel can't take my call as he is in a meeting - but have sent me an email.

"The request was been sent for processing, and is currently in a pricing status.

Once pricing is completed, the funds will be paid to your account."

Today marks 10 business days! I wanted dates as to when my request will completed.

I am given misinformation and lies.

I need this issue resolved as matter of urgency! I am at a point where I will rather close my investment with Old mutual and move it elsewhere. Policyholder for more than 10 years - first withdrawal and I have to deal with poor service.

regards MJ ROTHMANN 78*********82