POOR SERVICE - INCOME PROTECTOR - IS IT WORTH HAVING COVER AT OLD MUTUAL

Registered Functional en Physical Impairment Claim(Income Protector) on 19/12/2017. Should take 10 days to process. Still nothing! Every time another Assessor/ Service Centre Agent or Authoriser requesting the same documentation. Call Centre unable to help! What is going on with the SERVICE @ OLD MUTUAL. PLEASE IMPROVE YOUR SYSTEM! This is very POOR, POOR SERVICE. I want immediate Action taken, no more e-mails! NOT WORTH ONE STAR RATING!