Poor service. Greenlight

Poor service and neglecting I have been on the phone for an hour trying to speak to a consultant I called the first time and spoke to a guy by the name of Keane Arenze whom I explained my problem to him ...that old mutual is debiting my account before the agreed date if there is money they take it and obviously sometimes they not going to get it as it is not the agreed date when I took out my policies which I had with them for more than 10 years ...the Keane guy he said he can't help but to transfer me to a senior consultant and when the so called senior answers he refused to give me his name and transferred me to the switch board, the third person answered and requested his name he also transferred I listened to the background music for more than 30 minutes..the last person I spoke to was a lady who also put me on hold.

Old mutual i just need clarification of why you debiting before the agreed date and when you don't find money you don't go back on the correct date after 12 days you come back and tell me that my policy is in arrears...whereas for 10 years I have never skipped premiums. This is really frustrating because now I'm worried should I have a claim as usual with insurance policies they are going to give me stories. I need this to be resolved as soon as possible