KM
Katlego M
1 reviews | Active since Jul 2022
21 Mar 2024, 16:41
Poor service from one of Old mutual financial advisor.
Got ill-advised by financial advisor regarding my life cover and I am tried to do arrangements to make changes on my life cover but he's ignoring my calls and watsaps, he seems to be too busy for his clients that he gets his commissions from.
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Replies (2)KM
Katlego M's updateReviewer Update
26 Mar 2024, 18:25Dear Carelse I have not received any help from oldmutual, am taken pillar to post, my financial advisor of oldmutual has told me that I can get help from any branch since he is far currently and not in the office, so I went to oldmutual branch at Sam Ntuli mall in Katlehong to make beneficiary changes and cover amount changes and the lady by name of Lebohang refused to help me make changes citing that changes to the greenlight policy can only be made by my financial advisor. Why is there no standard procedure across your company?, I wonder what treatment and service will my family get if something happened to me if I myself is given this ****ty service as a living client.
KM
Katlego M's update26 Mar 2024, 18:25
Reviewer Update
Dear Carelse I have not received any help from oldmutual, am taken pillar to post, my financial advisor of oldmutual has told me that I can get help from any branch since he is far currently and not in the office, so I went to oldmutual branch at Sam Ntuli mall in Katlehong to make beneficiary changes and cover amount changes and the lady by name of Lebohang refused to help me make changes citing that changes to the greenlight policy can only be made by my financial advisor. Why is there no standard procedure across your company?, I wonder what treatment and service will my family get if something happened to me if I myself is given this ****ty service as a living client.
KM
It seems your employees do not have a sense of urgency because Lebohang has not helped me yet even after I gave her all the info she requested, she told me that she was busy with other clients as if am not a client, my policy do not have any nominated beneficiary as we speak but she's taking her time. It is important that this matter be dealt with asap.
Katlego M's updateReviewer Update
28 Mar 2024, 07:23It seems your employees do not have a sense of urgency because Lebohang has not helped me yet even after I gave her all the info she requested, she told me that she was busy with other clients as if am not a client, my policy do not have any nominated beneficiary as we speak but she's taking her time. It is important that this matter be dealt with asap.
KM
Katlego M's update28 Mar 2024, 07:23
Reviewer Update
It seems your employees do not have a sense of urgency because Lebohang has not helped me yet even after I gave her all the info she requested, she told me that she was busy with other clients as if am not a client, my policy do not have any nominated beneficiary as we speak but she's taking her time. It is important that this matter be dealt with asap.