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Sphiwe S
1 reviews | Active since Dec 2015
29 Oct 2025, 17:10
Poor service from OM
I have been trying to transfer my RA fund from OM and its been a struggle. I provided all requested docs almost 3weeks ago and a quote was requested as well but still no feedback from OM. Such bad service!
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
29 Oct 2025, 17:41Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply29 Oct 2025, 17:41
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
SS
Sphiwe S's updateReviewer Update
29 Oct 2025, 17:42Thank you I will be waiting on your contact with me tomorrow. This is unacceptable a simple sec14 transfer is taking ages to process.
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Sphiwe S's update29 Oct 2025, 17:42
Reviewer Update
Thank you I will be waiting on your contact with me tomorrow. This is unacceptable a simple sec14 transfer is taking ages to process.
Old Mutual's replyOfficial
29 Oct 2025, 18:18Our team will reach out to you directly.
Thank you.
Thank you.
Old Mutual's reply29 Oct 2025, 18:18
Official
Our team will reach out to you directly.
Thank you.
Thank you.
SS
Sphiwe S's updateReviewer Update
05 Jan 2026, 17:06Still my funds have not been transferred. All required documents were sent on 7th December 2025. And today when the receiving fund had a meeting with OM nothing has been done from OM side. OM please advise where my RA fund details have disappeared to from my profile if they have not been sent to the receiving fund...your service is utterly disgusting!
SS
Sphiwe S's update05 Jan 2026, 17:06
Reviewer Update
Still my funds have not been transferred. All required documents were sent on 7th December 2025. And today when the receiving fund had a meeting with OM nothing has been done from OM side. OM please advise where my RA fund details have disappeared to from my profile if they have not been sent to the receiving fund...your service is utterly disgusting!