Poor service from old mutual superfund death benefit

My name is Zinhle Hlophe , I am writing this complaint on behalf of my sibling and I . My late father Sphiwe Mokoena id *** 084 who passed on February 2018 due to lengthy illness , had pension fund through old mutual . On a superfund policy .After my fathers passing he was laid to rest on the 09/02/2018 old mutual sent documents for my siblings and I . To fill in and claim for the death benefit this was in april 2018 . My sibling , step mother and I filled them in and sent them back to old mutual, In may my stepmother disputed the value of the pay out , This then led to the case being sent to the adjudicators to determine if the pay out was fair . The adjudicators came back to us beginning of February 2020 with the outcome , But old mutual superfund has still not paid out this case has been going on for a full two years now ,We have been calling and all we get from the advisors is that it is still in process , Some of them say they cant tell us anything because they don't know what is going on with the matter My youngest brother is no longer going to school because there no funds to take him to school . Financial matters have been put to pause for 2years since my fathers passing . The poor services that my family and I have suffered because of old mutual has put my family under financial constrain .