TT
Thembisa T
1 reviews | Active since Oct 2025
11 Nov 2025, 10:31
Poor service from Old Mutual Life Assurance Administrator Gavin Augustus
Poor *** I requested partial withdrawal on a matured investment, they have not processed my payment for the past 3 weeks, I called to request to speak to senior manager I was put on hold for 45mins at the end of the call, I was told my query has been escalated I will receive a call back, no call back nothing has been done.
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Old Mutual's replyOfficial
11 Nov 2025, 10:43Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Nov 2025, 10:43
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management