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Mitzi M
1 reviews | Active since Dec 2017
16 Mar 2021, 10:55
Poor Service from Old Mutual Investment department
I have been struggling to get hold of Old Mutual non stop for 2 days. I have tried the apps, whatsapp and various email addresses and no one returns my enquiry. I will be reluctant to do business with Old Mutul in the future if this is the service I receive
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
16 Mar 2021, 11:14Dear Mitzi M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
Old Mutual's reply16 Mar 2021, 11:14
Official
Dear Mitzi M
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
MM
Mitzi M's updateReviewer Update
16 Mar 2021, 11:40I have tried the following contact numbers, but no service
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Mitzi M's update16 Mar 2021, 11:40
Reviewer Update
I have tried the following contact numbers, but no service
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Mitzi M's updateReviewer Update
16 Mar 2021, 11:41Customer Service Centre
Within South Africa: ***
Outside South Africa: +***0
Namibia Service Centre: +***7
Monday–Friday, 08:00–18:00
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Mitzi M's update16 Mar 2021, 11:41
Reviewer Update
Customer Service Centre
Within South Africa: ***
Outside South Africa: +***0
Namibia Service Centre: +***7
Monday–Friday, 08:00–18:00
MM
Mitzi M's updateReviewer Update
16 Mar 2021, 12:22It seems that Old Mutual sends a standard email on how to help you but never replies back. Again poor service
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Mitzi M's update16 Mar 2021, 12:22
Reviewer Update
It seems that Old Mutual sends a standard email on how to help you but never replies back. Again poor service