Poor Service from Old Mutual Group Schemes

I made a call to OMGS , a customer care agent answered , her name was Mellissa , she dismissed me when i made inquiries about nominating beneficiaries , she simply said, your beneficiaries can buy some estate for R500 and have access to the funds if something happens to me, i brought it to her attention that , the reason im inquiring about such i would like a seamless process and im opting to use the available policy beneficiary list, she dropped my call, she had my numbers because she did some verification of my mobile number and e mail, up until today she has not called me back, she simply sent an e mail of beneficiary nomination. She also strongly suggested i withdraw the fund value, i said NO, reason i took it up was for future savings not to withdraw it. I felt this person is misplaced at her position, she lacks professionalism etiquette and financial advisory orientation. I was shocked at her behavior, i thought how many OMSA clients come across with such behavior and are misled and simply dismissed. Why would she not allow me to have a seamless beneficiary nomination when its freely available?why would she want to advance R500 to purchase a estate as she puts it for my beneficiaries to access what is due to them?Further, she was also dismissive when i ask her about the fund mature value. I was later assisted by a willing person Fieska who explained everything and exercised some patience and suggested i download the app to keep tabs on the fund value and other information or updates. I felt racially prejudiced and profiled, maybe she is used to my ethnic group being ******** over such , but i took a serious offence over her dismissals. I challenge the OMSA to retrieve tapes to be made accessible to me and to her so i can verify these allegations.