Poor service from Old Mutual Client Services

Yesterday I called Old Mutual general enquiries in the afternoon after lunch. I could not get through. I was not able to speak to someone to assist me even though I called several times. I eventually gave up after having to purchase more airtime because of the number of times I had to retry. I thought it's after lunch maybe to better call in the morning. I tried again today to get through. To my delight I got through, the person I spoke with took all my details and said she needed to transfer me to another department. I get put through to the wrong department! I explain to the guy I have been trying since yesterday to have my query seen to without any resolution. It is extremely frustrating to have repeatedly call and not get your query resolved plus use up all my airtime from having to call back several times. I am not happy with Old Mutual's service. It has really gone down over the years. I have been a client of theirs for many years. Something is not working there. You call in and can't get a simple query resolved. I am really frustrated with their poor service.