DT
Daniel T
1 reviews | Active since Dec 2024
11 Dec 2024, 14:46
POOR SERVICE FROM OLD MUTUAL AFTER 31 YEARS OF PAYING PREMIUMS
My wife JJJ Terblanche have a Policy contract 75 ...94 with Old Mutual which was due on 1 November 2024. They gave me an amount that but I do not agree with it. Her policy have a guaranteed amount that will be paid into her bank account. I started early querying the amount (8 October 2024) it is 11 December 2024 my wife is still waiting for the money. All I hear is "our apologies we will come back to you" Documents are referred to the correct department. I am am sick and tired of THE POOR SERVICE I GET FROM OLD MUTUAL. we need the money for other commitments we made for December.
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Replies (3)
Old Mutual's replyOfficial
11 Dec 2024, 15:03Hi Daniel
We have received your review and sincerely apologise for your service experience. We will investigate this matter, and we will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for your service experience. We will investigate this matter, and we will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Dec 2024, 15:03
Official
Hi Daniel
We have received your review and sincerely apologise for your service experience. We will investigate this matter, and we will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for your service experience. We will investigate this matter, and we will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
DT
Daniel T's updateReviewer Update
11 Dec 2024, 15:33I don't have days to wait, wasted enough time writing emails. Like I mentioned in one of
my emails I want to place on record that my wife want interest on the pay-out amount from 1 November 2024 till the day that the amount is paid into my her bank account.
my emails I want to place on record that my wife want interest on the pay-out amount from 1 November 2024 till the day that the amount is paid into my her bank account.
DT
Daniel T's update11 Dec 2024, 15:33
Reviewer Update
I don't have days to wait, wasted enough time writing emails. Like I mentioned in one of
my emails I want to place on record that my wife want interest on the pay-out amount from 1 November 2024 till the day that the amount is paid into my her bank account.
my emails I want to place on record that my wife want interest on the pay-out amount from 1 November 2024 till the day that the amount is paid into my her bank account.
Old Mutual's replyOfficial
11 Dec 2024, 15:41Hi Daniel
Your message is noted. A complaints assessor will contact you shortly to address your concerns.
Regards
Old Mutual Complaints Management
Your message is noted. A complaints assessor will contact you shortly to address your concerns.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Dec 2024, 15:41
Official
Hi Daniel
Your message is noted. A complaints assessor will contact you shortly to address your concerns.
Regards
Old Mutual Complaints Management
Your message is noted. A complaints assessor will contact you shortly to address your concerns.
Regards
Old Mutual Complaints Management