KM
Keenan M
1 reviews | Active since Sept 2016
25 Jan 2021, 11:21
Poor service from Old Mutual
I have made a request on 9 January 2021. To date I have not received any correspondence from Old Mutual. The transaction usually takes 7-10 days to process. We are well past that. My financial advisor says he submitted my documents. I also cannot get a hold of him. I cannot get through to old mutual on their line, I hold for 10 minutes at a time and then when it eventually picks up, nobody talks so I have to cut the call. Been call non stop this morning and this has been happening continuously. No correspondence and poor customer service!
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Keenan M's updateReviewer Update
25 Jan 2021, 11:59Please provide feedback today. I eventually got through to one of consultants only to hear internet videos playing in the background. Nobody talking but you could hear they either on YouTube or Instagram. They eventually cut the call. My requests are going on for far too long without any correspondence. I have made similar requests in the past so I know that comms must be sent. My financial advisor is MIA. I am done now, please give me feedback today.
KM
Keenan M's update25 Jan 2021, 11:59
Reviewer Update
Please provide feedback today. I eventually got through to one of consultants only to hear internet videos playing in the background. Nobody talking but you could hear they either on YouTube or Instagram. They eventually cut the call. My requests are going on for far too long without any correspondence. I have made similar requests in the past so I know that comms must be sent. My financial advisor is MIA. I am done now, please give me feedback today.