Poor service from Old Mutual

My current financial advisor is not pro-active, does not resolve my issues, I need to continuously contact him to get feedback. On the 27 Sep 2021 I emailed "***", to request process to be followed to be allocated another financial advisor. 30 Sep 20121 received a reply to email "***" whom will assist me but, upon me forwarding my email to "***", I received a reply that the email cannot be found. I forwarded this email back to "***". 04 Oct 2021 I emailed "***" asking for some service. 05 Oct 2021 I received a reply from "***" and in this email "imed@oldmutual .com" has been notified. Is this what Old Mutual has been reduced to?