Poor service from Old Mutual

I cashed in my provident fund in 2022 yet Old Mutual has submitted a Tax Directive No. ***2 to SARS for the 2021 tax year. SARS has requested this be recitified otherwise they will not process my tax return and they are penalising me each month for this delay. I emailed *** who referred me to Kristin on ***. She rep**** once telling me the claim has been finalised - she obviously did not read my request - what great service! - and since last Thursday I have emailed both SuperFund and CasClaims a few times asking for a reply / solution but with no reply. Surely this is a simple request that should take no longer than a day or two to action...!?