Poor Service from Old Mutual

To Whom I May Concern

I am writing to complain about the service I received from Old Mutual.

I was investing with Old Mutual for a period of 2 years, and recently decided to cash out my policy. Upon enquiring, I was told that the payout would take 7 to 10 working days. I filled out all the necessary paperwork, which was submitted by my financial advisor. The 7 to 10 working day waiting period ended approximately 3 weeks ago, and I have still not received any communication or payout from Old Mutual.

I would really like to resolve this matter as soon as possible. Please could someone contact me with a way forward?

Thanks Nikhil Lakha