POOR SERVICE FROM OLD MUTUAL

Two weeks back I called Old Mutual to increase my premium on my savings 2 account. I spoke to Sbahle Thengwa. I asked her to increase my savings 2 premium from R322 to R3500 . She did not do as agreed . She said the changes will be effective on the 26 of September . When I logged in to my portfolio it shows an amount of R3178 that will be debited in September towards my savings 2. This morning Old Mutual debited R322 when I ask them why they debited the R322 they cant explain to me.

I want them to cancel these changes with immediate effect. They must continue to debit the R606.57 that they were debiting before these changes.

PLEASE TRAIN YOUR CONSULTANTS, THEY KNOW NOTHING ABOUT THEIR JOBS.

I want old mutual to cancel these changes as soon as possible