POOR SERVICE FOR LOYAL CUSTOMER

My name is Vuyiseka Policy no 69253N*** REF NO:*** I app**** for holiday premium in December and they granted it, but because they deduct on Stop Order they need to refund me, i called them on the 20 Jan 2015 to give them my banking details so that they can do payment, they said the paid my refund on my Absa accoun on the 08 Jan 2015t & i told them i'm no longer using the account & they claimed that the account is still open & i went to Absa only to find out that the account they used doesn't belong to me and now they refused to pay my refund they said they need to investigate. what frustrate me is they never call me to confirm if the Absa is still active. my worry is all my funeral, Education policies are with OLD MUTUAL including my LIFE COVER what will happen when i die, my kids will surfer & get nothing cuz i'm struggling to get help from them myself. its my second tell i report them to Hello Peter which means when ever i got i problem with them in order to be sorted i need to report them.