POOR SERVICE FOR LOYAL CUSTOMER

My name is Vuyiseka Siwundla ID ***, Cell no: ***, I had a very bad experience with Old Mutual. I surrendered my Retirement fund in March and sent all the necessary documents, on the 22 April 2015, Anthony Lubbe sent me an email that says i'll get my money within 2 working day instead, i'm still waiting even today when i called they keep on tell me the different stories, on 28 April they said they requested an urgent payment so i'll get my money on the same day & i'm still waiting till today. i called today they said the same story. i don't know what else to do.<br> I wish i can cancel all my policies with them because i'm always getting poor service.