Poor service

I am very disappointed in a way Old Mutual run it's business as it is clear that they have poor service delivery. Around November 2019 i went to Old Mutual branch in Pretoria (Steve Biko) to amend my debit order dates to the 1st of every month and after my visit at their branch i got sms confirmation that my request has been finalized.

I also send an email directly to Old Mutual which i was assisted by the guy named Lungelo Velapi who also made follow ups if i got calls or any form of correspondence from the relevant department. I noticed that Old Mutual debited my account randomly and did complain about this but this is still going on and now i lost hope and want my money from my inception date with Old Mutual as i sense that i cannot be covered should anything happen to me and before then i need my money back.

I lost interest totally and instead of them taking responsibility and owning up they play a mind game by letting their consultants to call just to check if i'm still happy with them or not but they don't resolve the problem in hand. I don't trust Old Mutual anymore with my money, i'd rather call it quits.