POOR SERVICE

I want to eco the previous reviews regarding the pathetic service of Old Mutual. A while back, I struggled just to get my OWN money out of my Tax Free Savings Account. Now I am struggling to get an EFT payment reversed, for which they already charged me R250 (absolutely ridiculous!!). It does not help to complain to the consultant who emailed me to confirm the transaction, as he is obviously not interested in assisting. To try and phone them is a nightmare, you just never get to an actual human you can assist you. For a company that was once one of the most prestiges Investment companies in South Africa, they are now one of the least reliable when it comes to service delivery.

I will be closing my Bank Account and Investment with them and move to another company who is more reliable.