Poor service

Oldmutual doesn't care about their clients- The core issues are as follows:

Lack of Accessibility: I have experienced unacceptable delays when attempting to contact your service channels. I waited on the phone for over 40 minutes today (wasting personal airtime) and also failed to connect on (08/12/2025)

Unanswered Correspondence: I sent a crucial email regarding my policy on November 19, 2025, which has received no response to date.

Inconsistent Debit Order Execution: Despite having sufficient funds available, Old Mutual has inconsistently failed to process my scheduled premium debit order.

Failure to Communicate Critical Information: My policy lapsed, and the only communication received was the notification of the lapse itself. I received no proactive communication regarding the missed payment that could have prevented the lapse.

The cumulative effect of these failures suggests a profound disregard for the client experience. I require an immediate response and a clear action plan within [ 24 hours] to resolve the underlying policy issues and address the service failures mentioned above.