Poor Service Experience at Old Mutual – Alberton City Mall Branch

I visited the Old Mutual branch at Alberton City Mall today, 06 August 2025, at around 11:00. Upon arrival, I explained my situation to the receptionist. However, she did not take the time to fully understand my issue and quickly booked me an appointment with the wrong teller.

The teller I was initially assigned to referred me back and arranged for me to be assisted by Teller 3. My ticket number was 17.

Unfortunately, the experience with Teller 3 (a lady wearing a ring on her left hand) was disappointing. She was not welcoming and acted unprofessionally. Despite me being next in line, she attempted to help a gentleman who arrived after me. This caused confusion and frustration, as it was clear I was first in the queue.

I believe clients deserve to be treated with respect and fairness, especially when following the queueing system. I hope this feedback helps improve service delivery at this branch.