CS
Clarah S
1 reviews | Active since Sept 2012
08 Dec 2020, 09:40
Poor service
A month has gone by still waiting for OM to respond to more than 8 emails I’ve sent in regard with my superfund/claims. There watsapp number or odometer is useless to use because you still have to call their 0860 number and unfortunately you will wait for more than 30 for someone to assist you on the other end and the sms them you still get the same response.. I want to find out the status of my claim. Thank you
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
08 Dec 2020, 12:39 Dear Clarah
We are sorry to hear about the service experience.
We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience.
We will investigate and contact you directly to assist.
Regards
Complaints Management
Old Mutual's reply08 Dec 2020, 12:39
Official
Dear Clarah
We are sorry to hear about the service experience.
We will investigate and contact you directly to assist.
Regards
Complaints Management
We are sorry to hear about the service experience.
We will investigate and contact you directly to assist.
Regards
Complaints Management
CS
Clarah S's updateReviewer Update
08 Dec 2020, 19:08Good evening
Thank you for your response, and I would appreciate this to be resolved ASAP. Thanks Clarah
Thank you for your response, and I would appreciate this to be resolved ASAP. Thanks Clarah
CS
Clarah S's update08 Dec 2020, 19:08
Reviewer Update
Good evening
Thank you for your response, and I would appreciate this to be resolved ASAP. Thanks Clarah
Thank you for your response, and I would appreciate this to be resolved ASAP. Thanks Clarah
CS
Clarah S's updateReviewer Update
11 Dec 2020, 09:11Good morning
I apologise that this is the only platform I’m using seeing that Old Mutual for the past 72 hours have not actioned or responded in regard with what I had asked. As I stated it’s over a month that they have not attended to my request. Is there anyone I can speak that may be able to assist me. Every time I sent the sms the respond I’ve been getting is ‘’"Your tax directive has been received from SARS. If you elected to transfer, this process will now commence." of which I really do not understand because as requested on my withdrawal forms I’ve asked OM to transfer the certain amount to another fund then the rest be transferred to my account. Sadly I have to say OM has disappointed me because of poor communication. Your assistance Hellopeter is needed and I appreciate all that you doing for people like me.
Thanks,
Clarah
I apologise that this is the only platform I’m using seeing that Old Mutual for the past 72 hours have not actioned or responded in regard with what I had asked. As I stated it’s over a month that they have not attended to my request. Is there anyone I can speak that may be able to assist me. Every time I sent the sms the respond I’ve been getting is ‘’"Your tax directive has been received from SARS. If you elected to transfer, this process will now commence." of which I really do not understand because as requested on my withdrawal forms I’ve asked OM to transfer the certain amount to another fund then the rest be transferred to my account. Sadly I have to say OM has disappointed me because of poor communication. Your assistance Hellopeter is needed and I appreciate all that you doing for people like me.
Thanks,
Clarah
CS
Clarah S's update11 Dec 2020, 09:11
Reviewer Update
Good morning
I apologise that this is the only platform I’m using seeing that Old Mutual for the past 72 hours have not actioned or responded in regard with what I had asked. As I stated it’s over a month that they have not attended to my request. Is there anyone I can speak that may be able to assist me. Every time I sent the sms the respond I’ve been getting is ‘’"Your tax directive has been received from SARS. If you elected to transfer, this process will now commence." of which I really do not understand because as requested on my withdrawal forms I’ve asked OM to transfer the certain amount to another fund then the rest be transferred to my account. Sadly I have to say OM has disappointed me because of poor communication. Your assistance Hellopeter is needed and I appreciate all that you doing for people like me.
Thanks,
Clarah
I apologise that this is the only platform I’m using seeing that Old Mutual for the past 72 hours have not actioned or responded in regard with what I had asked. As I stated it’s over a month that they have not attended to my request. Is there anyone I can speak that may be able to assist me. Every time I sent the sms the respond I’ve been getting is ‘’"Your tax directive has been received from SARS. If you elected to transfer, this process will now commence." of which I really do not understand because as requested on my withdrawal forms I’ve asked OM to transfer the certain amount to another fund then the rest be transferred to my account. Sadly I have to say OM has disappointed me because of poor communication. Your assistance Hellopeter is needed and I appreciate all that you doing for people like me.
Thanks,
Clarah
CS
Clarah S's updateReviewer Update
11 Dec 2020, 14:39Good afternoon
Harriet thank you for calling me and making me understand in regard with my claims. I really appreciate your assistance and your time. Hellopeter thank you for being my go in between and this really helped me.
Thanks
Clarah
Harriet thank you for calling me and making me understand in regard with my claims. I really appreciate your assistance and your time. Hellopeter thank you for being my go in between and this really helped me.
Thanks
Clarah
CS
Clarah S's update11 Dec 2020, 14:39
Reviewer Update
Good afternoon
Harriet thank you for calling me and making me understand in regard with my claims. I really appreciate your assistance and your time. Hellopeter thank you for being my go in between and this really helped me.
Thanks
Clarah
Harriet thank you for calling me and making me understand in regard with my claims. I really appreciate your assistance and your time. Hellopeter thank you for being my go in between and this really helped me.
Thanks
Clarah
CS
Clarah S's updateReviewer Update
04 Jan 2021, 08:18Good day
Finally my problem got resolved after a long period of waiting. Well a consultant by the name of a Harriet called to find out what was the problem and of which I did explain to her that Old Mutual are unprofessional and inconsistency. According to her they received my forms on the 11th November 2020. I told her that I’ve called the *** number unfortunately it’s a recording playing through out, the what’s odometer does not help at all, the sms number you get the same respond of which I do not understand, and lastly you can send emails that I never got any response from them, till Harriet manage to call me because of me complaining about Old Mutual service on Hello Peter.To cut the story short finally they got my forms, once again a misfortune happened that their consultant that’s either capturing my details or dealing with did not follow instructions as per my withdrawal forms. It has taken them 3 times to rectify this. I truly wonder how can they be a big company that handles people’s money and yet they cannot follow a simple instruction. After waiting for almost 6 weeks I finally got my funds transferred.
To be honest I do not think I can actually recommend anyone close to me get financial advice from Old Mutual because of poor representation.
To Hello Peter I would like to say thank you for being the middle person that assisted me in regard with the above of which I do appreciate.
Thank you
Clarah
Finally my problem got resolved after a long period of waiting. Well a consultant by the name of a Harriet called to find out what was the problem and of which I did explain to her that Old Mutual are unprofessional and inconsistency. According to her they received my forms on the 11th November 2020. I told her that I’ve called the *** number unfortunately it’s a recording playing through out, the what’s odometer does not help at all, the sms number you get the same respond of which I do not understand, and lastly you can send emails that I never got any response from them, till Harriet manage to call me because of me complaining about Old Mutual service on Hello Peter.To cut the story short finally they got my forms, once again a misfortune happened that their consultant that’s either capturing my details or dealing with did not follow instructions as per my withdrawal forms. It has taken them 3 times to rectify this. I truly wonder how can they be a big company that handles people’s money and yet they cannot follow a simple instruction. After waiting for almost 6 weeks I finally got my funds transferred.
To be honest I do not think I can actually recommend anyone close to me get financial advice from Old Mutual because of poor representation.
To Hello Peter I would like to say thank you for being the middle person that assisted me in regard with the above of which I do appreciate.
Thank you
Clarah
CS
Clarah S's update04 Jan 2021, 08:18
Reviewer Update
Good day
Finally my problem got resolved after a long period of waiting. Well a consultant by the name of a Harriet called to find out what was the problem and of which I did explain to her that Old Mutual are unprofessional and inconsistency. According to her they received my forms on the 11th November 2020. I told her that I’ve called the *** number unfortunately it’s a recording playing through out, the what’s odometer does not help at all, the sms number you get the same respond of which I do not understand, and lastly you can send emails that I never got any response from them, till Harriet manage to call me because of me complaining about Old Mutual service on Hello Peter.To cut the story short finally they got my forms, once again a misfortune happened that their consultant that’s either capturing my details or dealing with did not follow instructions as per my withdrawal forms. It has taken them 3 times to rectify this. I truly wonder how can they be a big company that handles people’s money and yet they cannot follow a simple instruction. After waiting for almost 6 weeks I finally got my funds transferred.
To be honest I do not think I can actually recommend anyone close to me get financial advice from Old Mutual because of poor representation.
To Hello Peter I would like to say thank you for being the middle person that assisted me in regard with the above of which I do appreciate.
Thank you
Clarah
Finally my problem got resolved after a long period of waiting. Well a consultant by the name of a Harriet called to find out what was the problem and of which I did explain to her that Old Mutual are unprofessional and inconsistency. According to her they received my forms on the 11th November 2020. I told her that I’ve called the *** number unfortunately it’s a recording playing through out, the what’s odometer does not help at all, the sms number you get the same respond of which I do not understand, and lastly you can send emails that I never got any response from them, till Harriet manage to call me because of me complaining about Old Mutual service on Hello Peter.To cut the story short finally they got my forms, once again a misfortune happened that their consultant that’s either capturing my details or dealing with did not follow instructions as per my withdrawal forms. It has taken them 3 times to rectify this. I truly wonder how can they be a big company that handles people’s money and yet they cannot follow a simple instruction. After waiting for almost 6 weeks I finally got my funds transferred.
To be honest I do not think I can actually recommend anyone close to me get financial advice from Old Mutual because of poor representation.
To Hello Peter I would like to say thank you for being the middle person that assisted me in regard with the above of which I do appreciate.
Thank you
Clarah