DS
Donecia S
1 reviews | Active since Jan 2023
16 Sept 2026, 10:04
Poor service
Poor service, I'm so dissatisfied with the service I received on a call with a consultant I wanted to ask few things about my policy but I took me 30 minutes to get through the consultant and after I reach one she took another 20minutes to ask me authentication questions which she said is a must then I end up not asking wht I wanted to ask because my airtime finished and they didn't even bother to contact me again 😢. Is this how they treat their customers
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Old Mutual's replyOfficial
16 Sept 2026, 13:57Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 Sept 2026, 13:57
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management