nJ
noxolo J
1 reviews | Active since Feb 2022
14 Aug 2025, 09:47
Poor service
I asked for help to close my retirement plan and they refused even when I sent all the required documents, they just said they can't close it and I cannot continue paying it, I'm unemployed. I know they don't want to issue a refund they just want it to lapse.
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noxolo J's updateReviewer Update
14 Aug 2025, 09:48Ref CEA***
nJ
noxolo J's update14 Aug 2025, 09:48
Reviewer Update
Ref CEA***
Old Mutual's replyOfficial
14 Aug 2025, 09:52Good day Noxolo J,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Aug 2025, 09:52
Official
Good day Noxolo J,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management