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Silindokuhle M
1 reviews | Active since Feb 2025
24 Feb 2025, 02:14
Poor service
In December last year my debit order went through on date that
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Silindokuhle M's updateReviewer Update
24 Feb 2025, 02:23In December last year my debit order went through before the 27th which is the date that I had agreed upon since I get paid on the 27th. Nothing was communicated with me what so ever. And then last month I had to visit one of your branches to have this issue resolved. A phone call was made to your head office and I was told that all should be back to the date I had agreed upon. But money has been debited from my account on the 24th of January 2025. The company is continuously giving me more reasons to cancel my policy since I am no longer happy with them. I expect this issue to be resolved by the end of this week.
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Silindokuhle M's update24 Feb 2025, 02:23
Reviewer Update
In December last year my debit order went through before the 27th which is the date that I had agreed upon since I get paid on the 27th. Nothing was communicated with me what so ever. And then last month I had to visit one of your branches to have this issue resolved. A phone call was made to your head office and I was told that all should be back to the date I had agreed upon. But money has been debited from my account on the 24th of January 2025. The company is continuously giving me more reasons to cancel my policy since I am no longer happy with them. I expect this issue to be resolved by the end of this week.
Old Mutual's replyOfficial
24 Feb 2025, 08:16Good day Silindokuhle,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Feb 2025, 08:16
Official
Good day Silindokuhle,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management