Poor Service during claim for Critical Illness

I am very disappointed with Old Mutual Claim department and the horrible service I am currently receiving after being critically ill. Well, I thought having critical cover with them was an ideal cover to have after my advisor suggested one for me years back. Recently been ill and the service I am getting for a claim. You'll swear I killed someone. My advisor has been very supportive but you can see poor lady's hands are being held by big corporation which is finding all ways to delay the claim or not pay it at all. I went through all underwriting to be taken up and down with no progress. I have sent you over 10 email even today no response. My advisor even lost hope on taking my calls as she also do not have feedback from claim department. I have submitted all the supporting documents and still none from your team have bothered to answer emails or call me. What is worth is the financial constraints I am facing yet I have been covered and yet you are playing all hard to get. This is not the service is signup for. I am not looking for your pettiness I just need a service which I am paying. Your complain team Faieza Sampson so it fit just to do an email which she does not bother to follow up. its over 15 days and she still not answering my emails. yet she is from complain team. Like it's just another day for a black man complaining. Its over 5 good months with no success dealing with you...I WILL NEVER RECOMMEND ANYONE to such business