Poor service : Disgusted

I started my polices with old mutual in 2018 . i have never missed a premium payment ever since and agreed to be debited on last day of month. December 2018 and 2019 they debited on the last day. All of a sudden in December2020 they decided to debit in the middle of the month without my consent. I reversed the debit expectingnit to run on the 31st of December which didnt happen waited for a double debit end of January2020 it didn't run. Visited the Bridgecity branch were the service was apolling from the consultant were he knead told that the contract that signed stipulated that since in December people get paid early debit orders fun early and i was sentban sms as a reminder. I specifically said no communication was sent and why in December2020 thatbOld mutual decides to debit randomly then constantly could not answer i was told i can be given a number to contact service department which i refused to take. The consultant called the call center the agent he does not know why Old mutual debited me in the middle of the. And finally which ****ednme the branch consultant said that my policy has lapsed due to non- payment and gave me a paper with banking details. I am totally disappointed with service should this not be resolved. Will take it up with ICASA.