poor service delivery-delay of processing my Transaction

I Made a request on the 04 of July 2024 for my RA claim telephonically, I sent all the documents requested they sent me all documents to sign and send back then they gave me a Case Number for my transactions and told to wait 15 to 21 days my money will reflect on my bank account. I waited till after 24days nothing has been happening with my money. I went to Branch because Nozuka Ntwanambi did not process my documents that's why I got the whole delay.at the Branch I had to start the process from scratch as I'm waiting for another 15 days process.im still waiting for my money to reflect, but what I know is that Old Mutual service is not the best when it comes to claims, yes to deduct your money they are the best. I have never been inconvenienced like this financially.im hoping doing things with the branch will be different compared to doing things Online or via Call center Agent, No use for Call center at Old Mutual.