Poor Service Delivery

I am writing to express my disappointment and frustration with the withdrawal of my Old Mutual Flexi plan contract number ***9 with Reference number CSCCA***5 insurance pay out from your company. I am utterly dissatisfied with the amount of time the withdrawal is taking place. I am in contact with them since 19 June 2023 and they only respond every week to ask for documents which is needed for the withdrawal. I submitted everything they ask but still no pay out after a month of waiting. I have been with this company since 2015 and never had such bad service like now. Their Service desk only send a mail saying ""Good day Thank you for your email. This is an automatic response from a no reply email address. One of our customer service professionals will work through your email and provide feedback. Please note we are not able to assist: 1. If the document quality is poor and we cannot clearly read the contents 2. Without a valid reference number E.g. policy number / case number In their policy of withdrawal they state it will payout within 5 to 7 days of submitting but this is taking a month, I am very disappointed in this service.

Regards Lucius