Poor service-Death claim

I cant believe that I have been getting run rounds when I have been trying to claim for the death of my father. It has been more that 5 days since i submitted my claim and yet i haven't received a single response from Old Mutual. My family needs the money so bad and yet this is how they treat me for being a loyal customer ti them for years. I reached out to their social media pages and everywhere, i called countless times but to no response. SHAME to you Old Mutual if this is how you thank your customers for your loyalty. As soon as I get my payout, I am definitely leaving you for better servicing organizations and I wish other people can get to see how bad you are!