DM
Douglas M
1 reviews | Active since Oct 2025
09 Oct 2025, 18:03
Poor service
I cancelled one of my policy with them at the end of July. I was told that the deduction will continue for the next month ,however I will be refunded within 30 days. The deduction continued for the second month. It's almost 60 days and still haven't received my refund.
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Old Mutual's replyOfficial
09 Oct 2025, 20:06Good day Douglas M, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Oct 2025, 20:06
Official
Good day Douglas M, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management