Poor Service

I have made a claim on my investment on the 30th December 2019. I received an e-mail saying my request has been processed on the 4th of Jan 2020, of which I was suppose to receive it 48hrs after. I have made a complaint on customer service of which was informed that my claim was made on the 4th. So what happened between the 30th and 4th, nothing? I am still waiting for my money even now. I will never invest again in this company, this is the second time they have stories when you want your money. and after over a year with interest next to nothing. I have learnt my lesson.