POOR service

Good day Part disinvestment of policy. Old Mutual is setting the standard for the POOREST service delivery in the ENTIRE insurance and investment industry!!! This disinvestment request was sent to you on November 26th. We got a reply with a reference number and an indication that the disinvestment would be finalized within 9 working days. On the 12th of December we followed up telephonically and we were told that payment would be made within a week if there was nothing else outstanding. In response to our follow up this morning, we now receive this request!!! This is NOT treating a customer fairly!! The client needs the funds to buy a new car AS SOON AS POSSIBLE and now she will be missing out on the deal!! What happened since November 26th? Were you having Christmas parties or the time??? You have received the client’s bank confirmation letter. It IS her account!! Why does she have to BEG you for her own money?? What you don’t seem to understand is that I am an independent financial advisor. I have done VERY good business during 2025. Old Mutual just didn’t get ANY of my business, because you are totally INCAPABLE of handling administrative affairs. I am expecting a phone call from someone in your department who can suggest an acceptable solution to this madness!!