M
Mpho
1 reviews | Active since Feb 2024
02 Dec 2025, 16:04
Poor service
I'm very disappointed with the service of your company, I made a withdrawal, you asked for documents i submitted them in one one of your branches but the is no status update on the progress, even when i log onto the app it;s buffers until it logged me out
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
02 Dec 2025, 16:13Good day Mpho, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Dec 2025, 16:13
Official
Good day Mpho, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
M
Mpho's updateReviewer Update
02 Dec 2025, 16:16I'm not happy with the automated reply, I have lodge a complaint with the company all I get are automated replies.
M
Mpho's update02 Dec 2025, 16:16
Reviewer Update
I'm not happy with the automated reply, I have lodge a complaint with the company all I get are automated replies.
Old Mutual's replyOfficial
02 Dec 2025, 16:22We can assure you that our team has been made aware of this matter and will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply02 Dec 2025, 16:22
Official
We can assure you that our team has been made aware of this matter and will be in touch to assist.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management