POOR SERVICE

I'm very disappointed with the service I'm getting from old mutual. Management needs to step it up, their employees don't know what they are doing. I submitted the partial disinvestment documents to get money as I am in an emergency. Many days later I get an email from GAVIN AUGUSTUS telling me that I have to get the documents signed by a commissioner of oath, which is something I NEVER did and was NEVER requested before. That same GAVIN is ghosting me and not even replying to my emails,. More than a week has passed and it's as if I never even made a claim. I'm DONE with you guys, I'm happily moving to SANLAM.