AS
Andrew S
1 reviews | Active since Mar 2009
01 Aug 2020, 07:53
Poor Service
On 11 July I went to Old Mutual in Greenstone Mall, and asked for them to surrender my policy. They said it will be 10-15 working days turn-around time. 31 July was the 15th working day. They still have not done what I asked for. The lady told me that I may already see my money the next week, but most my debit orders have bounced as I was depending on the money to help with my cash flow because I was adversely affected by Covid 19. Now I have no option but to seek answers, as to what happened with tge request. I tried to get feedback during the week and they said tgey will phone me back ... I am still waiting.
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Replies (2)
Old Mutual's replyOfficial
03 Aug 2020, 08:50Dear Andrew
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints management
Old Mutual's reply03 Aug 2020, 08:50
Official
Dear Andrew
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Brent Sellidon
Old Mutual Complaints management
AS
Andrew S's updateReviewer Update
18 Aug 2020, 11:35Brent,
As yet I have heard nothing from you. I need my money. The banks are crying, because I was adversely affected by Covid-19. I thought that the money would already be in my account. This is unacceptable.
Andrew Searle
As yet I have heard nothing from you. I need my money. The banks are crying, because I was adversely affected by Covid-19. I thought that the money would already be in my account. This is unacceptable.
Andrew Searle
AS
Andrew S's update18 Aug 2020, 11:35
Reviewer Update
Brent,
As yet I have heard nothing from you. I need my money. The banks are crying, because I was adversely affected by Covid-19. I thought that the money would already be in my account. This is unacceptable.
Andrew Searle
As yet I have heard nothing from you. I need my money. The banks are crying, because I was adversely affected by Covid-19. I thought that the money would already be in my account. This is unacceptable.
Andrew Searle